Frequently asked questions
What are the candles made from?
The Salcombe Candle Company's candles are made from soy wax along with the highest quality fragrances all sourced within the UK.
How long should I burn my candle for?
We recommend letting it burn for no more than 3-4 hours at a time due to the temperature that the wax and glass can reach. This is purely from a safety point of view.
Do you ship outside of the UK?
Currently we do not offer delivery outside of the United Kingdom. However this is something we are looking at making available soon.
What is the expected delivery time?
Orders that are received Monday to Friday will normally be delivered between 3-5 business days though becasue of Covid-19 there could be slight delay as couriers are overloaded at this time.
What should I do if my candle arrives damaged?
If your candle gets damaged in the post please take a picture of it and send it to firstname.lastname@example.org and we will send you a replacement out FREE of charge.
How do I become a member of your stocklist?
If you would like to start stocking our items in your business please email us at email@example.com
Do you offer other scents?
If you are interested in a scent we do not currently stock, please email firstname.lastname@example.org with which scent & sizes you are interested in. We will happily look into a custom order for you.