Frequently asked questions
What are the candles made from?
The Salcombe Candle Company's candles are made from soy wax and use cotton wicks along with the highest quality fragrances all sourced within the UK.
How long should I burn my candle for?
We recommend letting our candles burn for 3-4 hours at a time. This will create an even wax pool to get the most burn time out of your candle.
Do you ship outside of the UK?
Currently we do not offer delivery outside of the United Kingdom. However this is something we are looking at making available soon.
What is the expected delivery time?
Orders that are received Monday to Friday will normally be dispatched between 3-5 business days though becasue of Covid-19 there could be slight delay as couriers are overloaded at this time.
What should I do if my candle arrives damaged?
If your candle gets damaged in the post please take a picture of it and send it to firstname.lastname@example.org and we will send you a replacement out FREE of charge.
How do I become a member of your stocklist?
If you would like to start stocking our items in your business please email us at email@example.com
Do you offer other scents?
If you are interested in a scent we do not currently stock, please email firstname.lastname@example.org with which scent & sizes you are interested in. We will happily look into a custom order for you.
Why is my candle tunnelling?
Candle burning can be a bit of an art and the slighest factor can alter the burn. One of the most important factors is if you haven't burnt your candle long enough on each burn (especially the first) this will cause tunnelling. We advise you burn our candles for at least 3-4 hours each burn to make sure the melt pool is even across the whole of the candle surface right up to the vessel edge.
Why is my candle sweating?
With our candles being made from soy wax they are a natural product which means with temperature change it can cause them to sweat just like you an I. This is nothing to worry about and is normal and doesn't effect the burn of the candle.